Privacy Policy

Genolab d.o.o. Miss Irbina 24, 71000 Sarajevo, Bosna i Hercegovina VAT: 202872500002 Email: hi@pixellab.ba · Phone: +387 61 55 11 91

Contact form: name, email address, and message content you submit so we can respond to your inquiry.

Technical data: IP address, browser type, device, referrer, and pages visited — collected automatically via cookies and analytics when you consent.

Responding to your inquiries and providing services — performance of a contract or pre-contractual measures.

Website analytics and improvement — your consent given through the cookie banner.

Security, fraud prevention, and legal compliance — our legitimate interest and legal obligations.

We use strictly necessary cookies to run the site. Analytics cookies (Google Analytics 4) are loaded only after you accept them in the cookie banner.

You can change or withdraw your choice at any time by clearing site data in your browser and reopening the site.

We share data only with processors that help us operate the service: Google (Analytics), Brevo (transactional email), and our hosting/database provider. Each acts under a data processing agreement.

We do not sell personal data. We do not transfer data outside the EU/EEA except through providers with appropriate safeguards (Standard Contractual Clauses).

Under GDPR you have the right to access, rectification, erasure, restriction, portability, and objection. You may withdraw consent at any time without affecting past processing.

To exercise these rights, contact us at hi@pixellab.ba. You may also lodge a complaint with the Personal Data Protection Agency of Bosnia and Herzegovina (AZLP).

Inquiry messages are kept for up to 24 months. Analytics data is retained per the provider's default (up to 14 months). Data required by law is kept for the legally prescribed period.

We apply reasonable technical and organizational measures to protect personal data. No online service can guarantee absolute security; please use strong passwords and keep your devices updated.